RETURN POLICY

OUR RETURN POLICY IN SHORT

You can return the product within 14 days of delivery.
Send to adress below followed by a trackingnr to customerservice@maxjenny.com. Packages without trackingr can not guarateed to end up right.

ADDRESS
The Airen C/O Marina Ammouri
Frimurarvägen 24, lgh 1302 
12760 Skärholmen 
Sweden 
theairenservice@gmail.com

The product must be in new condition.
To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'. Want to switch to another size of the same product? You can do that, just contact us. If a package is unclaimed you might have to pay a handling fee.

RETURN POLICY
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free, except for items purchased on sale. These items are sold at a reduced price because we cannot guarantee their flawless condition. Items purchased on sale can not be returned. At the complaint, the customer contacts customerservice@maxjenny.com and gives information relevant and the reason for complaint.

RETURN CONDITIONS
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. The Airen suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. 

RETURNING A PACKAGE
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. The return and financial responsibility is yours until it reaches The Airen and are confirmed by a delivery confirmation. The Airen is not responsible for any return customs charges made nor shipping fees. Any charges incurred are the responsibility of the customer.

WANT TO SWITCH TO AN OTHER PRODUCT OR SIZE?
Return the product you have received and send us an e-mail telling us which product or size you want instead or exchange.

TRANSPORT DAMAGE
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

UNCLAIMED PACKAGES
For packages that are not cashed at your post office within 14 days, The Airen reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

All enquiries: theairenservice@gmail.com